Privacy Policy

1. Information We Collect

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. The types of information we collect include:

• Personal Identification Information: Name, email address, phone number, physical address, and NIC details.
• Booking Information: Sender and receiver details, package contents, value, and destination.
• Payment Information: While we do not store your full credit card details, we process payment information through our secure payment gateway partner, Payhere.
• Technical Information: Your IP address, browser type, and operating system for security and analytical purposes.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our services.
• Process your transactions and manage your bookings.
• Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Improve, personalize, and expand our services.
• Prevent fraud and enhance the security of our website.
• Comply with legal obligations, such as customs declarations.

3. Data Sharing and Disclosure

We do not share your personally identifying information with third parties, except as required to provide our service or as required by law. This may include:

• Service Providers: We may share information with our payment gateway (Payhere) and international courier partners to fulfill your shipment.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Retention and Security

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

5. Your Rights

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. You have the right to access, update, or delete your personal information through your profile page.

6. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us by calling us at +94 704 917 636 or on our landline at +94 11 234 5678.